Cloud Data Center Maintenance
JUNE 2023
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, June 24,
2023, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, June 20, 2023. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MAY 2023
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, May 27,
2023, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, May 23, 2023. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
APRIL 2023
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, April 29,
2023, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, April 25, 2023. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MARCH 2023
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, March 25,
2023, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, March 21, 2023. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
FEBRUARY 2023
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, February 25,
2023, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, February 21, 2023. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JANUARY 2023
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 28,
2023, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, January 24, 2023. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
DECEMBER 2022
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 10,
2022, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, December 6, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
NOVEMBER 2022
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, November 5,
2022, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, September 20, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
SEPTEMBER 2022
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, September 24,
2022, we will be performing the latest operating system (OS), database (DB),
and firmware updates. The OS and DB updates have been successfully executed in the test
environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, September 20, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
AUGUST 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, August 23, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JULY 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, July 26, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JUNE 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, June 21, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MAY 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, May 17, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
APRIL 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, April 19, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MARCH 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, March 22, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
FEBRUARY 2022
Event Description
During the Planned Maintenance weekend we will be performing the latest operating system
(OS), database (DB), and firmware updates. The OS and DB updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, February 22, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JANUARY 2022
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 22, 2022, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, January 18, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
DECEMBER 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 11, 2021, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, December 7, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
OCTOBER 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, October 23, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, October 19, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
SEPTEMBER 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, September 25, 2021, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, September 21, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
AUGUST 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, August 28, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, August 24, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
Event Description
We plan to upgrade hardware in one of our data centers on Saturday, Aug 14 between 6:00 AM
EST and 10:00 AM EST. There may be intermittent downtime during the maintenance window. No
software patches will be installed during this time.
If you identify any issues outside of the Maintenance window, please submit a service desk ticket.
JULY 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, July 24, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, July 20, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
Important: This series of updates for Windows includes the fix for the PrintNightmare vulnerability (https://msrc-blog.microsoft.com/2021/07/08/clarified-guidance-for-cve-2021-34527-windows-print-spooler-vulnerability/) which has been reported as having a risk of disrupting printing and LabWare LIMS functionality over RDP (when local printers are being shared over the RDP session). Please confirm through your Dev/QA testing that your environments are not impacted.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, July 17, 2021, we plan to
upgrade hardware in our Frankfurt data center. This includes rebooting servers that host
your environments. We expect downtime not to exceed 2 hours.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JUNE 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, June 26, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, June 22, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MAY 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, May 22, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, May 18, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MARCH 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, March 27, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, March 23rd, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
FEBRUARY 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, February 27, 2021, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, February 23rd, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JANUARY 2021
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 30, 2021, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, January 26th, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
DECEMBER 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 19, 2020, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, December 15th, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
OCTOBER 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, October 31, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, October 27, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
SEPTEMBER 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, September 26, 2020, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, September 22, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
AUGUST 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, August 29, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, July 25, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JULY 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, July 25, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, July 21, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JUNE 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, June 27, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, June 23, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MAY 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, May 23, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, May 19, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
APRIL 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, April 25, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, April 21, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
MARCH 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, March 28, 2020, we will be
performing the latest operating system (OS), database (DB), and firmware updates. The OS and
DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, March 24, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
FEBRUARY 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, February 22, 2020, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, February 18, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
JANUARY 2020
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 25, 2020, we will be
performing the latest operating system (OS) updates. The OS updates have been successfully
executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS updates, early Tuesday morning EST, January 21, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 21, 2019, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, and encryption, early Tuesday morning EST, December 17, 2019. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
NOVEMBER 2019
Event Description
During the Planned Maintenance weekend, scheduled for Saturday, November 23, 2019, we will
be performing the latest operating system (OS), database (DB), and firmware updates. The OS
and DB updates have been successfully executed in the test environment.
For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, and encryption, early Tuesday morning EST, November 19, 2019. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.
If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.
OCTOBER 2019
Event Description
We are performing planned database software updates, firmware upgrades, and installing
recommended operating system patches. As an additional safeguard, we are encrypting all
database server disks, that have no PHI information. (Disks with PHI information are already
encrypted.) This month, we will encrypt Postgres database server disks. There will be no
changes to any customer applications and minimum or no service downtime. However, we expect
operating system updates will require rebooting servers so any unsaved desktop changes may
be lost.
Risk Assessment: Low
Customers will be notified when systems are back online and accessible.
SEPTEMBER 2019
Event Description
We are performing planned database software updates, firmware upgrades, and installing
recommended operating system patches. There will be no changes to any customer applications
and minimum or no service downtime. However, we expect operating system updates will require
rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back online and accessible.
AUGUST 2019
Event Description
We are performing planned database software updates, firmware upgrades, and installing
recommended operating system patches. There will be no changes to any customer applications
and minimum or no service downtime. However, we expect operating system updates will require
rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back online and accessible.
JULY 2019
Event Description
We are performing planned database software updates, firmware upgrades, and installing
recommended operating system patches. There will be no changes to any customer applications
and minimum or no service downtime. However, we expect operating system updates will require
rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back online and accessible.
JUNE 2019
Event Description
We are performing planned database software updates, firmware upgrades, and installing
recommended operating system patches. There will be no changes to any customer applications
and minimum or no service downtime. However, we expect operating system updates will require
rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back online and accessible.
MAY 2019
Event Description
We are performing planned database software updates, firmware upgrades, and installing
recommended operating system patches and selected driver performance upgrades. There will be
no changes to any customer applications and minimum or no service downtime. However, we
expect operating system updates will require rebooting servers so any unsaved desktop
changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back online and accessible.
MARCH 2019
Event Description
An upstream service provider will be performing software upgrades within their
infrastructure. Services are redundant so no outage is anticipated, however possible. Please
enter a Simplica Service Desk ticket if you encounter service interruptions outside the time
window listed.
Risk Assessment: Low
Event Description
We are performing planned database software updates, installing recommended operating system
patches and selected driver performance upgrades. There will be no changes to any customer
applications and minimum or no service downtime. However, we expect operating system updates
will require rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
FEBRUARY 2019
Event Description
We are performing planned database software updates, installing recommended operating system
patches and selected driver performance upgrades. There will be no changes to any customer
applications and minimum or no service downtime. However, we expect operating system updates
will require rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
JANUARY 2019
Event Description
We are performing planned database software updates, installing recommended operating system
patches and selected driver performance upgrades. There will be no changes to any customer
applications and minimum or no service downtime. However, we expect operating system updates
will require rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services
are redundant so no outage is anticipated, however possible. Please enter a Simplica Service
Desk ticket if you encounter service interruptions outside the time window listed.
Risk Assessment: Low
Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services
are redundant so no outage is anticipated, however possible. Please enter a Simplica Service
Desk ticket if you encounter service interruptions outside the time window listed.
Risk Assessment: Low
Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services
are redundant so no outage is anticipated, however possible. Please enter a Simplica Service
Desk ticket if you encounter service interruptions outside the time window listed.
Risk Assessment: Low
DECEMBER 2018
Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services
are redundant so no outage is anticipated, however possible. Please enter a Simplica Service
Desk ticket if you encounter service interruptions outside the time window listed.
Risk Assessment: Low
Event Description
We are performing planned database software updates and installing recommended operating
system patches. There will be no changes to any customer applications and minimum or no
service downtime. However, we expect operating system updates will require rebooting servers
so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
NOVEMBER 2018
Event Description
An upstream service provider will be performing circuit migration maintenance affecting DIA
(Dedicated Internet Access) services in the Phoenix area during the date/time listed. During
this maintenance all connections will be supported by an alternate service provider. Service
may be interrupted for 2-5 minutes. Please enter a Simplica Service Desk ticket if you
encounter service interruptions outside the time window listed.
Risk Assessment: Medium
OCTOBER 2018
Event Description
An upstream service provider will be performing circuit migration maintenance affecting DIA
(Dedicated Internet Access) services in the Ashburn VA metro area during the date/time
listed. During this maintenance all connections will be supported by an alternate service
provider. Service may be interrupted for 2-5 minutes. Please enter a Simplica Service Desk
ticket if you encounter service interruptions outside the time window listed.
Risk Assessment: Medium
Event Description
We are performing planned database software updates, installing recommended operating system
patches and selected driver performance upgrades. There will be no changes to any customer
applications and minimum or no service downtime. However, we expect operating system updates
will require rebooting servers so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
SEPTEMBER 2018
Event Description
We are performing planned database software updates and installing recommended operating
system patches. There will be no changes to any customer applications and minimum or no
service downtime. However, we expect operating system updates will require rebooting servers
so any unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
AUGUST 2018
Event Description
We are performing planned service updates and installing recommended operating system
patches. There will be no changes to any customer applications and minimum or no service
downtime. However, we expect operating system updates will require rebooting servers so any
unsaved desktop changes may be lost.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
Event Description
We have been notified of a Tomcat application vulnerability. Therefore we are upgrading the
Tomcat application version from 8.5.30 to 8.5.32. This s a security related update and has
been successfully tested. There will be no changes to any business applications. During this
period, Simplica Cloud systems may be off-line.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
JULY 2018
Event Description
Simplica Cloud Data Center IP-Engineering team will be performing a replacement of DIA core
routing engines. IP-Engineers will work hard to ensure minimal to no impact. Please contact
the Simplica Service Desk if you experience an extended interruption with your services
during this maintenance window.
Event Description
We are performing planned system updates and installing recommended security patches. There
will be no changes to any customer applications and minimum or no service downtime. However,
we expect security updates will require rebooting Windows so any unsaved desktop changes may
be lost.
Risk Assessment: Low
Assuming the maintenance is completed as expected, we are not planning future communications
on this event.
JUNE 2018
Event Description
During this period, Simplica Cloud systems may be off-line. We are performing firmware
updates and installing recommended security patches. There will be no changes to any
customer applications.
Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.
MAY 2018
Event Description
Simplica Cloud upstream service provider has an emergency maintenance within their
infrastructure supporting DIA (Direct Internet Access) connections. During this maintenance
all connections will be supported by an alternate service provider. Please contact the
Simplica Service Desk, if you experience any downtime of your service.
During this period, Simplica Cloud systems may be off-line. We are upgrading network gear, increasing redundancy and adding additional backup storage. There will be no changes to any server software or applications.Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.