Event Description
During the Planned Maintenance weekend we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, June 21, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, May 17, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, April 19, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, March 22, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, February 22, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 22, 2022, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, January 18, 2022. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 11, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, December 7, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, October 23, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, October 19, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, September 25, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, September 21, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, August 28, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, August 24, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
We plan to upgrade hardware in one of our data centers on Saturday, Aug 14 between 6:00 AM EST and 10:00 AM EST. There may be intermittent downtime during the maintenance window. No software patches will be installed during this time.

If you identify any issues outside of the Maintenance window, please submit a service desk ticket.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, July 24, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, July 20, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

Important: This series of updates for Windows includes the fix for the PrintNightmare vulnerability (https://msrc-blog.microsoft.com/2021/07/08/clarified-guidance-for-cve-2021-34527-windows-print-spooler-vulnerability/) which has been reported as having a risk of disrupting printing and LabWare LIMS functionality over RDP (when local printers are being shared over the RDP session). Please confirm through your Dev/QA testing that your environments are not impacted.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, July 17, 2021, we plan to upgrade hardware in our Frankfurt data center. This includes rebooting servers that host your environments. We expect downtime not to exceed 2 hours.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, June 26, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, June 22, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, May 22, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, May 18, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, March 27, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, March 23rd, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, February 27, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, February 23rd, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 30, 2021, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, January 26th, 2021. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 19, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, December 15th, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, October 31, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, October 27, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, September 26, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, September 22, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, August 29, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, July 25, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, July 25, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, July 21, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, June 27, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, June 23, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, May 23, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, May 19, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, April 25, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, April 21, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, March 28, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning ET, March 24, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, February 22, 2020, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, early Tuesday morning EST, February 18, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, January 25, 2020, we will be performing the latest operating system (OS) updates. The OS updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS updates, early Tuesday morning EST, January 21, 2020. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, December 21, 2019, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, and encryption, early Tuesday morning EST, December 17, 2019. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
During the Planned Maintenance weekend, scheduled for Saturday, November 23, 2019, we will be performing the latest operating system (OS), database (DB), and firmware updates. The OS and DB updates have been successfully executed in the test environment.

For customers with multiple environments and to give you an opportunity to evaluate any impacts ahead of time, we will be updating your Dev and QA environments with the OS and DB updates, and encryption, early Tuesday morning EST, November 19, 2019. We expect this update to be completed before the start of your business day. The servers will be rebooted at this time. We will notify you when these Dev and QA upgrades are complete after which you can perform testing as you deem appropriate.

If you identify any issues, please submit a Service Desk ticket. Assuming no issues, we will update Production during the maintenance window.

Event Description
We are performing planned database software updates, firmware upgrades, and installing recommended operating system patches. As an additional safeguard, we are encrypting all database server disks, that have no PHI information. (Disks with PHI information are already encrypted.) This month, we will encrypt Postgres database server disks. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back online and accessible.

Event Description
We are performing planned database software updates, firmware upgrades, and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back online and accessible.

Event Description
We are performing planned database software updates, firmware upgrades, and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back online and accessible.

Event Description
We are performing planned database software updates, firmware upgrades, and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back online and accessible.

Event Description
We are performing planned database software updates, firmware upgrades, and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back online and accessible.

Event Description
We are performing planned database software updates, firmware upgrades, and installing recommended operating system patches and selected driver performance upgrades. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back online and accessible.

Event Description
An upstream service provider will be performing software upgrades within their infrastructure. Services are redundant so no outage is anticipated, however possible. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Low

Event Description
We are performing planned database software updates, installing recommended operating system patches and selected driver performance upgrades. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back on-line and accessible.

Event Description
We are performing planned database software updates, installing recommended operating system patches and selected driver performance upgrades. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back on-line and accessible.

Event Description
We are performing planned database software updates, installing recommended operating system patches and selected driver performance upgrades. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low

Customers will be notified when systems are back on-line and accessible.

Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services are redundant so no outage is anticipated, however possible. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Low

Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services are redundant so no outage is anticipated, however possible. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Low

Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services are redundant so no outage is anticipated, however possible. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Low

Event Description
An upstream service provider will be upgrading power distribution infrastructure. Services are redundant so no outage is anticipated, however possible. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Low

Event Description
We are performing planned database software updates and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.

Event Description
An upstream service provider will be performing circuit migration maintenance affecting DIA (Dedicated Internet Access) services in the Phoenix area during the date/time listed. During this maintenance all connections will be supported by an alternate service provider. Service may be interrupted for 2-5 minutes. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Medium

Event Description
An upstream service provider will be performing circuit migration maintenance affecting DIA (Dedicated Internet Access) services in the Ashburn VA metro area during the date/time listed. During this maintenance all connections will be supported by an alternate service provider. Service may be interrupted for 2-5 minutes. Please enter a Simplica Service Desk ticket if you encounter service interruptions outside the time window listed.

Risk Assessment: Medium

Event Description
We are performing planned database software updates, installing recommended operating system patches and selected driver performance upgrades. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.

Event Description
We are performing planned database software updates and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.

Event Description
We are performing planned service updates and installing recommended operating system patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect operating system updates will require rebooting servers so any unsaved desktop changes may be lost.

Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.

Event Description
We have been notified of a Tomcat application vulnerability. Therefore we are upgrading the Tomcat application version from 8.5.30 to 8.5.32. This s a security related update and has been successfully tested. There will be no changes to any business applications. During this period, Simplica Cloud systems may be off-line.

Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.

Event Description
Simplica Cloud Data Center IP-Engineering team will be performing a replacement of DIA core routing engines. IP-Engineers will work hard to ensure minimal to no impact. Please contact the Simplica Service Desk if you experience an extended interruption with your services during this maintenance window.

Event Description
We are performing planned system updates and installing recommended security patches. There will be no changes to any customer applications and minimum or no service downtime. However, we expect security updates will require rebooting Windows so any unsaved desktop changes may be lost.

Risk Assessment: Low
Assuming the maintenance is completed as expected, we are not planning future communications on this event.

Event Description
During this period, Simplica Cloud systems may be off-line. We are performing firmware updates and installing recommended security patches. There will be no changes to any customer applications.

Risk Assessment: Low
Customers will be notified when systems are back on-line and accessible.

Event Description
Simplica Cloud upstream service provider has an emergency maintenance within their infrastructure supporting DIA (Direct Internet Access) connections. During this maintenance all connections will be supported by an alternate service provider. Please contact the Simplica Service Desk, if you experience any downtime of your service.